Nombre de documents

26

Oualid Jouini


Associate Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec

 

Past:

- Assistant Professor, Ecole Centrale Paris

- Postdoc, University of Minnesota

- PhD, Ecole Centrale Paris

 

Research interests:

Service operations management, stochastic models, call centers, healthcare


Article dans une revue24 documents

  • Benjamin Legros, Oualid Jouini, Ger Koole. Optimal scheduling in call centers with a callback option. Performance Evaluation, Elsevier, 2016, 95, pp.1-40. <10.1016/j.peva.2015.09.002>. <hal-01265244>
  • Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal. Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study. IIE Transactions on Healthcare Systems Engineering, 2016, <10.1080/19488300.2016.1189469>. <hal-01324488>
  • Benjamin Legros, Oualid Jouini, Ger Koole. Adaptive threshold policies for multi-channel call centers. IIE Transactions, Taylor & Francis, 2015, 47, pp.414-430. <10.1080/0740817X.2014.928965>. <hal-01198404>
  • Mahdi Fathi, Farshid Zandi, Oualid Jouini. Modeling the merging capacity for two streams of product returns in remanufacturing systems. Journal of Manufacturing Systems, Elsevier, 2015, 37, pp.265-276. <10.1016/j.jmsy.2014.08.006>. <hal-01265243>
  • I Vegting, N Alam, K Ghanes, Oualid Jouini, F Mulder, et al.. What are we waiting for? Factors influencing completion times in an academic and peripheral emergency department. Netherlands Journal of Medicine, Bohn, Schettema & Holkema, 2015, 73, pp.331-340. <hal-01265236>
  • Chaaben Kouki, Oualid Jouini. On the effect of lifetime variability on the performance of inventory systems. International Journal of Production Economics, Elsevier, 2015, 167, pp.23-34. <10.1016/j.ijpe.2015.05.007>. <hal-01265237>
  • Benjamin Legros, Oualid Jouini, Yves Dallery. A flexible architecture for call centers with skill-based routing. International Journal of Production Economics (IJPE), 2015, 159 (192-207), <10.1016/j.ijpe.2014.09.025>. <hal-01265151>
  • Oualid Jouini, Zeynep Aksin, Fikri Karaesmen, M Salah Aguir, Yves Dallery. Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion. Production and Operations Management, Wiley, 2015, 24, pp.587-604. <10.1111/poms.12259>. <hal-01265196>
  • Benjamin Legros, Oualid Jouini. A linear algebraic approach for the computation of sums of Erlang random variables. Applied Mathematical Modelling, Elsevier, 2015, 39, pp.4971-4977. <10.1016/j.apm.2015.04.013>. <hal-01265198>
  • Karim Ghanes, Mathias Wargon, Oualid Jouini, Zied Jemai, Agapitos Diakogiannis, et al.. Simulation-based optimization of staffing levels in an emergency department. SIMULATION, SAGE Publications, 2015, 91, pp.942-953. <10.1177/0037549715606808>. <hal-01265240>
  • Oualid Jouini, Alex Roubos. On multiple priority multi-server queues with impatience. Journal of the Operational Research Society, Palgrave Macmillan, 2014, 65, pp.612-632. <10.1057/jors.2012.153>. <hal-01265148>
  • Rowan Wang, Oualid Jouini, Saif Benjaafar. Service Systems with Finite and Heterogeneous Customer Arrivals. Manufacturing and Service Operations Management, INFORMS, 2014, 16, pp.365-380. <10.1287/msom.2014.0481>. <hal-01265150>
  • Mohamed Zied Babai, Oualid Jouini. Editorial Special issue: Operations Management in Service Systems Downloaded from. IMA Journal of Management Mathematics, Oxford University Press (OUP), 2013, 24, pp.135-136. <10.1093/imaman/dpt004>. <hal-01264967>
  • Oualid Jouini, Ger Koole, Alex Roubos. Performance Indicators for Call Centers with Impatience. IIE Transactions, Taylor & Francis, 2013. <hal-01264965>
  • Alex Roubos, Oualid Jouini. Call centers with hyperexponential patience modeling. International Journal of Production Economics, Elsevier, 2013, Vol. 141 (n° 1), p. 307-315. <10.1016/j.ijpe.2012.08.011>. <hal-00779104>
  • Shuang Qing Liao, Ger Koole, Christian Van Delft, Oualid Jouini. Staffing a call center with uncertain non-stationary arrival rate and flexibility. OR Spectrum, Springer Verlag, 2012, 34 (3), pp.691-721. <10.1007/s00291-011-0257-0>. <hal-00713790>
  • Stratos Ioannidis, Oualid Jouini, Angelos A Economopoulos, Vassilis S Kouikoglou. Control policies for single-stage production systemls with perishable inventory and customer impatience. Annals of Operations Research, Springer Verlag, 2012, n.p. <10.1007/s10479-012-1058-9>. <hal-00802145>
  • Oualid Jouini. Analysis of a last come first served queueing system with customer abandonment. Computers and Operations Research, Elsevier, 2012, Vol.39 (n° 12), p. 3040-3045. <10.1016/j.cor.2012.03.009>. <hal-00779712>
  • Oualid Jouini, Zeynep Aksin, Yves Dallery. Call Centers with Delay Information: Models and Insights. Manufacturing and Service Operations Management, INFORMS, 2011, Vol. 13 (N° 4), p. 534-548. <10.1287/msom.1110.0339>. <hal-00680769>
  • Oualid Jouini, Ger Koole, Yves Dallery. Online scheduling policies for multiclass call centers with impatient customers. European Journal of Operational Research, Elsevier, 2010, 207 (1), pp. 258-268. <10.1016/j.ejor.2010.02.036>. <hal-01264964>
  • Oualid Jouini, Yves Dallery, Zeynep Aksin. Queueing models for full-flexible multi-class call centers with real-time anticipated delays. International Journal of Production Economics, Elsevier, 2009, <10.1016/j.ijpe.2008.01.011>. <hal-01264963>
  • Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah. Analysis of the Impact of Team-Based Organizations in Call Center Management. Management Science, INFORMS, 2008, <10.1287/mnsc.1070.0822>. <hal-01264962>
  • Oualid Jouini, Yves Dallery. Moments of first passage times in general birth–death processes. Mathematical Methods of Operations Research, Springer Verlag, 2008, 68, pp.49-76. <10.1007/s00186-007-0174-9>. <hal-01264961>
  • Oualid Jouini, Yves Dallery. MONOTONICITY PROPERTIES FOR MULTISERVER QUEUES WITH RENEGING AND FINITE WAITING LINES. Probability in the Engineering and Informational Sciences, Cambridge University Press (CUP), 2007, 21, pp.335-360. <10.1017/S0269964807000010>. <hal-01264901>

Brevet1 document

  • Oualid Jouini, Yves Dallery, F. Auriol. Client Portfolio-Based Call Center Architecture. France, Patent n° : World Intellectual Property Organization, WO 2006/003306. 2006. <hal-01265246>

Thèse1 document

  • Oualid Jouini. Stochastic Modeling in Call Centers Management. Engineering Sciences [physics]. Ecole Centrale Paris, 2006. English. <tel-00133341>