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Experience Analysis Through an Event Based Model Using Mereotopological Relations: From Video to Hypergraph

Gilles Beaudon , Eddie Soulier , Anne Gayet
Trends and Innovations in Information Systems and Technologies, pp.482-492, 2020, ⟨10.1007/978-3-030-45691-7_45⟩
Chapitre d'ouvrage hal-02933816v1

Customer Experience Analytics in Insurance: Trajectory, Service Interaction and Contextual Data

Gilles Beaudon , Eddie Soulier
Information Technology and Systems, pp.187-198, 2019, ⟨10.1007/978-3-030-11890-7_19⟩
Chapitre d'ouvrage hal-02311180v1

Datum Based Event Mining: The Case of Customer Experience in Insurance

Gilles Beaudon , Eddie Soulier
2018 International Conference on Computational Science and Computational Intelligence (CSCI), Dec 2018, Las Vegas, United States. pp.1099-1104, ⟨10.1109/CSCI46756.2018.00213⟩
Communication dans un congrès hal-02433388v1
Image document

Observation de l’expérience par un calcul méréotopologique d’événements spatio-temporels à partir de vidéos

Gilles Beaudon
Complexité [cs.CC]. Université de Technologie de Troyes, 2021. Français. ⟨NNT : 2021TROY0010⟩
Thèse tel-03595914v1

Engagement, Context and Information System Trajectory: modeling customer experience in insurance

Gilles Beaudon , Eddie Soulier
11th IADIS International Conference Information Systems, Apr 2018, Lisbonne, Portugal
Communication dans un congrès hal-02953429v1

Modeling customer experience in insurance: engagement, context and information system trajectory

Gilles Beaudon , Eddie Soulier
2018 5th International Conference on Control, Decision and Information Technologies (CoDIT), Apr 2018, Thessaloniki, Greece. pp.700-706, ⟨10.1109/CoDIT.2018.8394854⟩
Communication dans un congrès hal-02929627v1